SpaceTec Partners led the setup of the Copernicus Support Office, its tools and processes. Support was given to the European Commission on three levels:
- Managing virtual and in-person networking events for the members of the Copernicus networks
- Providing feedback to the European Commission on the benefits and challenges users encountered while working with Copernicus data and information
- Animating and supporting the larger Copernicus ecosystem through a help desk and social media
Through the expertise of SpaceTec’s partners and consultants, and its extensive network in the Copernicus community, the help desk and social media accounts of the Copernicus Support Office answered questions related to accessing and using Copernicus data and information, legal aspects, and assisted in bringing together experts with users when needed. Moreover, additional support was provided to the members of the Copernicus networks in the form of webinars, online meetings to facilitate the exchange of information between the European Commission, the Entrusted Entities and the users, and in-person training on several aspects of the Copernicus programme.
Key to the running of the Copernicus Support Office was the dedication of SpaceTec’s partners and consultants in getting to know the networks’ members and influencers on social media. The personal touch provided by the operators of the help desk and social media was highly appreciated and boosted the attractiveness of the Copernicus Support Office.